This report is used for...
Printing a letter to reservations arriving within a requested range of dates that have a balance and or their guest license agreement has not been reconciled.
There are two reports that can be printed using this option, a summary report and individual letters. Only reservations that owe a balance or have not returned their guest license agreement will print depending on the options you choose.. The reconciliation of the guest license agreement is optional, you can just report on reservations that owe you money. Individual letters are defined using the User Designed Letters, Unconfirmed Reservation Listing option on the Utilities Menu.
If you require the guest license to be reconciled and a reservation has not sent it in choose the “Yes” option for Require GLA received and for Print GLA choose “Yes”, a license agreement will print for the reservations that do not show the GLA received/reconciled following the letter.
If your company requires the balance to be paid prior to arrival, you may want to print the letters for all unpaid reservation, which would be worded to request payment, and mail them or email them to the guest. Choose “Yes” for the option Require Reservation to be Paid. Choose the sort sequence for the letters. This would be respected on the summary listing as well as the order of print out or email send. When printing letters, the Letter Output option allows you to print all or choose “Primary contact” which will use the primary contact method you set as the default when you entered the guest. RMS will then display a count of how many emails and how many printed letters will be processed. At this point you may “Edit” the list or continue to process all in the list. If payment is due on arrival, the letters can be worded as a "welcome letter" and be given to the guest as a receipt of payment. See Also Unconfirmed Reservation Summary.