The Resort Management System has room to accommodate different cancellation policies. When you cancel a reservation that has a payment attached to it, a refund check is automatically set up in your RMS. The amount will automatically be the amount that was paid. On the Maintain pending Payables option of the Payables Menu choose [Modify]. Then you will enter the reservation number of the reservation you cancelled or you can find it by category code such as "RFD" for Cancelled Reservation Refund.
After you have entered the reservation number or category code, select [Done]. You may modify the check amount to the amount you will pay to the person who cancelled. You do not edit the debit amount. The system knows there is a balance amount and will automatically ask you what account you would like to put the rest of the amount in. This may be a $25 penalty fee, for example, so you may have a special Reservation Cancellation Penalty Income account. Tell the system to put the balance of the amount in the account you selected.