The maintenance section allows you to track work orders from inception to final billing. It is not required that the Maintenance Menu method of work order management be used. Work orders can be entered using the Enter Work Orders option on the Accounting Menu.
When using the Maintenance method of tracking work orders, the "Log new work order option" from the File menu is where a work order starts. This screen is also available using the [Enter new work order] button. All new requests for maintenance (a work order) are entered using this screen.
Once the work order is entered, the next step of a work order is to assign the work order. This option allows you to assign the vendor that is to perform the work and changes the work order status from "Entered" to "Assigned" (work in progress). This process allows, for example, a front desk person to enter the guest problem and maintenance to then review the request and assign someone or some company to perform the work.
Work orders are then completed (which removes it from the "Assigned" status). They must be approved before they can be posted to the owner accounts (charging the unit owner statement for the work order and setting up vendor payment in the check system). The requirement for approval can be turned off. The Post Work Orders to Owner Accounts is available in the Utilities menu of the main maintenance screen.
Once the work orders have been approved and posted they will show up on the owner statements. An "unBill" feature allows you to remove a work order from an owner statement as long as the owner statement has not been finalized and the vendor has not been paid.